We hope that you love our products, but sometimes things don’t work out.If you are not 100% satisfied with your purchase, you can initiate a return up to 30 days from the date of purchase. After 30 days, you can initiate a return for store credit or an exchange up to 90 days from the date of purchase. To qualify for a refund, please return the product, new or used.
Returns have a handling fee of $6.95 per order. Once we receive your return, we will refund the original payment method, less the original shipping fees which are non-refundable. We will issue store credit if your original payment method is not available.
Exchanges are free. If you are exchanging for a higher-priced product, you will be responsible for the remaining balance. If you are exchanging for a lower-priced product, you will be refunded to your original form of payment.
Excerpt from our FAQ
- Where is my order number? Your order number is included in your order confirmation email. Our order numbers are 6-7 digits long and contain only numbers. If you are unable to find your number, please contact us.
- Can you cancel or edit my order for me? Once the order is placed, we are unable to cancel or make edits. If you forgot to apply a discount code on your order please contact us.
- How long does it take to process the refund? Please allow 5-7 business days to process your refund. If you are a subscriber, initiating a return does not mean you are no longer subscribed from future orders. You can manage your subscription in the account portal.
- What if my package was damaged upon arrival? If you believe your package was damaged during shipping, you must reach out within five days of delivery, and we will work with you to resolve the issue quickly.You will need your order number and the item(s) that is damaged, incorrect or missing. We will ask for you to send pictures when you contact us.
International Returns and Exchanges
Shipping costs are non-refundable. Please include your order number. International customers must return their orders using this method. Please mail all returns to:
2-16 Falan Street, Mong Kok, Kowloon
Room 4, Floor 16, Haojing Commercial Center